FAQ's

We currently have three payment options available:

- Cash On Delivery (COD)
- Bank Transfer (IBFT)
- Jazz Cash

Rs 500 will be charged in advance for orders above Rs 8000 for first-time customers or as deemed fit by Nooreh

Rs 250 is charged in advance for all self-collection orders or hostel/university addresses.

Once you refuse a parcel on doorstep after order confirmation, you will be required to pay delivery charges and will not be allowed to use COD option again. Your details will be added to a fraudulent client database if you refuse to pay the delivery charges.

All measurements for hijabs are approximate. We measure one piece of each design containing hundreds of pieces. It's not possible to measure all hundreds and thousands of pieces. Hence please allow margin of 2-3 inches for all measurements mentioned, due to manual error.

All orders within Karachi take from 2-4 working days for delivery, exclusive of Sundays, Public holidays, and/or any miscellaneous strikes etc.

Orders outside Karachi may take 4-8 working days for delivery.

For urgent orders, please contact on our Whatsapp number +923238292188 mentioning your city, order items and the date you need the order by and we'll let you know if an arrangement can be made.

Please note For COD orders, it's necessary for you to answer order confirmation call which takes 24 hours after you placed the order and the order is dispatched the next day. If you want to avoid this process, please choose jazzcash/bank transfer as paid orders are processed immediately after payment is received, without calls.

We don't have a return policy but we do have an exchange policy.

You must initiate an exchange request within 3 days of receiving your order through email 

Please email at mentioning your order ID, reason of exchange and the items you want to send back. 

Once approved, please send the exchange items back at our Karachi address with your original order ID mentioned clearly on top of it. The items should reach us no later than 10 days after your request has been approved. 

We’ll issue you a voucher of the scarves amount after inspection that you can use at any of your future purchases.

For an exchange to take place, the item(s) must be in the same condition they were delivered in with all their packaging and/or tag(s) intact. Claim of exchange can be rejected if item(s) are found to be stained, worn, or modified from their original condition when they reach us, in which case the buyer will not be compensated.

Customers are responsible for any courier charges incurred during the exchange process due to change of mind